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Buy A Bike Returns Policy

Returns and Refunds.
For goods bought online you have 14 days from delivery to request a return of unused goods for a full refund. Carriage is at a customer's cost unless the item is faulty. Email us at quoting your order number to arrange a return within 14 days and we will be in touch. To obtain a full refund within 14 days, you must return the goods in perfect condition. The goods must not be used or damaged - and in the original packaging.
If your goods are not in this condition, this could void your return request.

For unused goods bought in store, unless they are faulty, returns and exchanges are at management discretion. You must have proof of purchase and we reserve the right to charge a discretional pro-rated restocking fee as appropriate (up to a maximum of 30% of the purchase price) if goods are not in showroom condition.
Bespoke items and bikes which have been altered to customer specifications are not refundable unless faulty.

If a product becomes faulty after 30 days you will be required to follow specific manufacturer warranty procedures, unless otherwise stated.

Please Note: We are unable to cancel, refund or exchange perishable goods such as food or drink. is required to provide the statutory warranty against defects and the warranty against hidden defects in accordance with English law, for all items sold on the Website. However, this warranty does not cover problems caused by negligence, damage or inappropriate use of the item by the customer. draws your attention to defects and problems which can occur with misconfiguration or mishandling of equipment and will not be liable for problems or faults arising from installation, customisation or modification of original parts supplied.


In summary you can return any item within 14 days of receipt for a refund, or to exchange it for a different item, size, or colour as long as you meet the following conditions:-
Unless damaged or defective, we accept the return of items only if they are unopened (except in cases where the item has to be tried for fit) and in their original condition. In the case of clothing or other items which have to be tried for fit, any returns must be in their original condition and with any labels or tags still attached.
If you wish to return an item you must first contact us via email on the following address, quoting your order number: to obtain the returns authorisation. We'll notify you via e-mail of the return process, and of your refund once we've received and processed the returned item. Under no circumstances will a return be accepted without a valid returns authorisation.