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Shipping & Delivery UK
Standard Sized Parcels
  • Basket total is less than £20 - postage is £2.80
  • Basket total is more than £20 - postage is FREE

Large Sized Parcels

  • Postage is £10

Extra Large Sized Parcels

  • Postage is £25

Shipping & Delivery Europe
Standard Sized Parcels
  • Postage is £6.50

Large Sized Parcels

  • Postage is calculated at basket

Extra Large Sized Parcels

  • Postage is calculated at basket


The reason for higher carriage costs on orders over £200 is because they will require special handling and/or special courier service. For example, bikes, frames and wheels require a high priority service with insurance due to their higher value. Please note these services are still subsidised, the cost of posting is usually greater than this charge to you.

This delivery policy is applicable on everything on buyabike.co.uk unless otherwise stated on the product page. Occasionally some bicycles may not be advertised as available to be delivered, due to certain manufacturer shipping restrictions, however we will make every effort to state this on the product pages where applicable.

Privacy & Security
BuyABike.co.uk values your privacy, and therefore does not disclose personal information to third parties without your express permission. We may use the data in accordance with the preferences expressed in your acceptance of the BuyABike.co.uk cookie policy and terms & conditions of use of the BuyABike.co.uk website. If you wish to be deleted from our mailing list at any time please follow the unsubscribe link within the email. For information about datalection and privacy see our full privacy policy here.
Returns & Replacements

We accept refunds and exchanges within 28 days of purchase.

Our policy states that you have 28 days in which to return a product for a full refund where goods are unused. After this period we can’t offer you a refund, only credit or exchange would be offered at our discretion.  Delivery costs to return the goods to us are not refundable except where the item is found to be faulty.

If a product becomes faulty after 28 days you will be required to follow specific manufacturer warranty procedures, unless otherwise stated.
To obtain a full refund within 28 days, you must return the goods in perfect condition. The goods must not be used or damaged - and in the original packaging.
If your goods are not in this condition, this could void your return request. If goods have been used, we reserve the right to charge a discretional pro-rated restocking fee as appropriate, up to a maximum of 30% of the purchase price. Any delivery costs incurred for returning unwanted used goods, for an exchange or refund, will be at your charge.

Please Note: We are unable to cancel, refund or exchange perishable goods such as food or drink.

BuyABike.co.uk is required to provide the statutory warranty against defects and the warranty against hidden defects in accordance with English law, for all items sold on the Website. However, this warranty does not cover problems caused by negligence, damage or inappropriate use of the item by the customer. BuyABike.co.uk draws your attention to defects and problems which can occur with misconfiguration or mishandling of equipment and will not be liable for problems or faults arising from installation, customisation or modification of original parts supplied.

Clothing

In summary you can return any item within 28 days of receipt for a refund, or to exchange it for a different item, size, or colour as long as you meet the following conditions:-

Unless damaged or defective, we accept the return of items only if they are unopened (except in cases where the item has to be tried for fit) and in their original condition. In the case of clothing or other items which have to be tried for fit, any returns must be in their original condition and with any labels or tags still attached.

If you wish to return an item you must first contact us via email on the following address, quoting your order number: info@buyabike.co.uk to obtain the returns authorisation.  We'll notify you via e-mail of the return process, and of your refund once we've received and processed the returned item. Under no circumstances will a return be accepted without a valid returns authorisation.

Return Procedure

Login to your account using the link "Sign in" on the top right of the homepage.

From the homepage click the link in the footer "Orders and Returns"

You will receive a response with the outcome within 72 hours.

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Ordering
When placing an order you agree that all the information given is accurate and complete. You will receive an acknowledgement email confirming receipt of your order and an Order ID: this email will only be an acknowledgement and will not constitute acceptance of your order.
Payment, Pricing & Promotions
By placing an order, you make an offer to us to purchase the products you have selected. We may or may not accept your offer at our discretion. If we cannot accept your order we will contact you by email and shall cancel the order before payment is captured.  In the event any amount is captured by us, we reserve the right to cancel and refund any amount already paid to us. We will always make every effort to supply you with the products listed in your order confirmation.  Some products may not be available in-store and may require us to order into stock. 

All prices listed on BuyABike.co.uk are correct at the time of entering. Your credit card or debit card will be charged at the point of purchase unless your items are pre-order items in which case we will not charge your credit or debit card until the items are back in stock and ready to be dispatched.

If a genuine error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on BuyABike.co.uk is incorrect for any reason, we will email you to inform you that we have not accepted your order, and shall refund any amount already paid to us.

Viewing Orders
You can view your orders by logging into your account (top right), providing you chose to register during checkout.  You can also visit the "Orders and Returns" section by clicking the link in the footer and entering your order ID and relevant details.
Updating Account Information
Click the "Log In" link in the top right of the screen to log in to your account.  You can update relevant information once logged in using the menus available to do so.
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